Order Confirmations
Email Order confirmations are sent immediately following completed orders on our system. If you do not receive an email confirmation, please contact us and we will forward it to you. We advise that you review your order confirmation carefully to make sure that it accurately reflects your intended purchase. We cannot cancel orders once they are entered into processing. AOL subscribers may want to check their spam folders for such confirmations. You will receive a shipping notice once your order ships. Your tracking information is either uploaded into your account or provided by separate email from UPS or USPS.

Cancellations
Except as stated below, you may cancel your order up to 24 hours after placing your order by accessing your online account. (In case you do not receive confirmation of cancellation by email). You have to set up an account to do this. All email requests for cancellation must be confirmed by the store. Please note, there is no cancellation without confirmation. By all means use our HELP desk, which records all incoming mail if you do not think your email has been received. Our grace period for cancellations is within 24 hours of your order. After 24 hours, there is a $5 cancellation fee (or $10 for orders over $100). Please note, there is no guarantee that orders can be canceled after 24 hours or if the item has already shipped or is logged as COMPLETED. Some items ship or are sent to processing immediately. In such cases, no cancellations are permitted if you have been issued a tracking number or shipping notice even if you email within 24 hours. Those orders must be processed as returns. All unconfirmed requests for cancellation must be processed as returns with the associated restocking fee and deduction of the small order processing fee, as applied. Please note, we cannot modify an order once processing has commenced which is generally after 24 hours of your order placement. There are no cancellations granted for special order, personalized or customized items. See Returns for more information about our return policy and restocking fees).

Small Order Processing Fee
There is no minimum order requirement in our store, however, in order to maintain our low prices, there is a $5 processing fee for orders under $50. Our processing fee is in addition to the shipping and handling charge for each order. This requirement applies to all coupon or discount purchases except for customers using return store credit coupons for return exchanges. (In this case, the processing fee is deleted during our processing after you checkout).

Your Account Information
Please note, for security reasons, we cannot accept communication from anyone other than the person who set up the account and from the original email address. Thank you.

Shipping Delays
Once processing is completed, we will send you a shipping notice. Each order is accompanied by tracking information. In most instances this is emailed to you direct from the carrier (UPS or USPS) the same day you receive your shipping notice from our store if it is not uploaded to your account. Please allow time for packaging, labeling and placement of your order with the carrier. In the rare situation that you experience a delay of 5 business days or more between receipt of your tracking/delivery confirmation information and actual shipment, please contact us with SHIPPING DELAY in the subject line and your order number so we can investigate. We process hundreds of orders daily, but need to make sure that every order that goes out is double-checked for quality control. On occasion adjustments need to be made for size, color or damages that may have occurred in transit that may delay shipping/receipt of your order.

Backorders/Out of Stock Items
If your item is on backorder or if you have received a notice that your item is on backorder, you may request cancellation via email if the B/O (Backorder) is beyond the stated shipping time. Please request confirmation of your cancellation request. If your item has not shipped and is beyond the processing time indicated in your order confirmation, if you have not received notification, assume that it is backordered. Some of our items are so popular that we occasionally run out of stock before we can post the information to our website. In other instances, because we are a specialty store with many custom made or made to order items, we rely on notification from the designer after the order has been placed. Your online account will show the item as pending or cancelled if it has been discontined or will not be available. We will attempt to notify you, but please be aware, that in some instances, we are not aware that an item is on backorder until we receive a shipment from a designer or manufacturer. You may want to check your account online or email us if you have a question about your order's status. You are not charged for backordered items (unless you submitted payment via Paypal).

Please note, backordered items are shipped as available up to 8 weeks from your order as a courtesy if they are available unless (1) you have indicated in your order a "Ship By" date (see below for details) that has not been met, (2) You request that your order be shipped in its entirety in one shipment or (3) you have made a written request for cancelllation receipt of which has been confirmed. (If you do not receive written confirmation of your request, please call to speak to an operator within 2 days of your email request noting the date and time of your that request. Please note, we do not ship items that are out of stock (O/S) and you are not charged for such items. Again, if you wish that your order be shipped in its entirety or not at all, you need to let us know in the comment section of your order. If you have not received your order within the time anticipated, please use the HELP desk to notify us.
Item Availability. Because we are a specialty store and most of our items are made to order/custom made, our site does not show real time inventory. Only approximate availability. Items that are on known backorder or temporarily unavailable will have N/A under the item description and you will not be able to add them to your shopping cart. Other items require a minimum processing time. In most instances, your card is charged when your order is ready for shipping. In the event an item is out of stock, these items are not shipped and that part of your order is automatically canceled. Items are otherwise shipped as available and your account is credited if items are out of stock. Please note that we sometimes ship items separately because of their availability or location. There is no additional shipping charge for these orders. If you only prefer that your order be shipped in its entirety, e.g. if you are purchasing items that you would like as a set or need together, please indicate on your invoice during checkout. If you do not so indicate, we may ship items as available, or not at all depending on their availability e.g. backordered items, collars and leashes.

Exchanges and Store Credit
All returns including those regarding Pet Carriers and Pet Clothing are for exchanges or store credit only if unused and they meet the other criteria for returnable items. (See our return policy). Store credit is valid for 90 days from issuance. Simply make a regular purchase online in the amount of your credit and reference your old order number with the credit reference in the comment section of your new order.

Defective Items/Warranty
Please note, damaged merchandise is not defective merchandise. If your item is damaged by the shipper, please refuse the package. Defective merchandise represents a basic flaw in the design or construction of the item and these claims are handled directly with the manufacturer under the manufacturer's warranty. We do not provide any warranty for items. (See below). We will assist you in contacting the manufacturer provided we are advised of the condition of the item within five calendar days of receipt. Please note, you may void any manufacturer warranty if you wait too long and we will not assist you if we are not contacted promptly with five calendar days of receipt. Except as otherwise stated, we will process your defective item as a return only if have contact us promptly and the manufacturer refuses to honor their warranty. You will need to contact the manufacturer first. If the manufacturer will not honor their warranty, your remedy will be limited solely to replacement by our company of the same item (or similar item, as determined by our company if the same is not available), provided you have contacted us within five business days of receipt of your item. We will not process your replacement item if you have not made a timely request i.e. within five calendar days of receipt. After such time, the customer must contact the manufacturer directly for any remedy.

All requests/notifications regarding defective items must be in writing. If you do not get a response to our email within 48 hours, please use the help desk and review our business and vacation times. You should also send a written request to our business address with return receipt requested as proof of mailing. Please contact us prior to ordering if you require information regarding manufacturer warranties on specific items. If you merely have a change of heart in what you want to purchase this is a return and you should review the procedure below. If you need a different size, (see info below on apparel sizes) that is a straight return.

Notwithstanding the above, if an item is returned and not found to be defective, all shipping charges to and from the customer's ship to address will be charged to the customer's account. The determination of the defect can only be determined by our company with or without support of the manufacturer. Any and all defects occurring after 5 calendar days of receipt of the item will be covered under the respective warranty of the manufacturer or representative thereof, as available and not by our store.

Defects caused by user error or negligence are not covered by this policy, including, but not limited to not reading the instructions, if any, included with the purchased item.

Our pet fashion is primarily for decorative purposes and not in anyway intended for specific uses. Please make sure your pet is properly supervised when wearing apparel or using any pet item. Regular wear of any item may include one time use by pets that are hard on items e.g through chewing or rugged wear. We expressly disclaim all uses of any items sold on this site. Product descriptions are for general information only. Our site disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose.

Shipping Errors
If an incorrect item is shipped, upon receipt of your return item (please request an RMA), we will reship the appropriate item for no charge and issue you store credit for the return shipping (the lesser of actual postage or the amount initially charged customer for S&H). Of course, there is no restocking for incorrect items, otherwise, the return process is the same for other returns.

Processing Time/Status Checking and Emails
Our average processing time for most orders is 2 to 4 weeks. On occasion, because we work with mainly small designers, items may also be backordered up to six weeks. Many of our items are unique, imported or handmade so processing times vary. Please check or inquire about our non-business days to approximate shipping time.

Please note that we are not responsible for delivery times, particularly during holiday periods once we have placed your item with the carrier. We ship using USPS or UPS only. We only calculate processing time or an approximate ship date. Please email us if you have questions regarding a specific order or need an approximate ship date.

Expedited or Express Delivery/"Ship By" dates.
These shipping options are available by prior email request only and your shipping cost will have to be adjusted manually. Important, make sure that you receive written confirmation in response to your request confirming the date an item will ship using Express/Overnight or Expedited Shipping via UPS (Second Day/Overnight/Three Day). Without confirmation, your order will ship per our standard processing times.

Please note, if you pay for express mail or expedited shipping via UPS, we guarantee that we will ship your item by the date we have confirmed with you using Express Mail or UPS expedited delivery or your card will be fully refunded for shipping. Please note, if we cannot accommodate the "Ship By" date, our policy is not to ship the item.

Attention: our "Ship By" policy refers to dates specified as a "Ship by" date, not a delivery date in the comment section of your order during checkout. We cannot accommodate date requests after you have placed an order as Ship By dates. If you have made a mistake, you can cancel your order and reorder providing your order has not yet been processed (i.e. it remains in "Recent" and not "Pending" or "Approved". All "Ship By" dates must be indicated as follows:

If no "Ship By" date is specified, we ship in accordance with our standard shipping times. Please do not specify a delivery date because we cannot accommodate anything other than a "Ship by" date especially over a holiday season. All dates will be construed as "Ship by" dates. If you request a "Ship By" date by email following placement of your order and there is no Ship By date in the order, we cannot guarantee shipping on that date, but will try to accommodate.

As with all Expedited or Express Delivery requests, please confirm your "Ship by" date with us via email. This should be prior to placing your order or no later than the day of your order. If your "Ship By" date is inconsistent with your shipping option, e.g. you have selected the discount shipping option, we default to the processing time for discount shipping. (See below).

Do not rely solely on your comment via the checkout process. Please make sure you receive an email confirmation approving your request to ship on your "Ship By" date if you have a deadline. We are not responsible for actual delivery time once the item has been placed with the carrier on the "Ship by" date selected. If USPS or UPS fails to deliver your item in the time frame for the selected level of service, you must pursue the appropriate claim with the respective entity. We are happy to assist by providing you the necessary tracking numbers. Please note, that tracking information is not always available at the carrier site until after delivery. Contact USPS or UPS if you do not see your tracking information for further information.

Please note, we save money that we pass onto you in lower prices by giving you the means to check on the status of your order online rather than engaging in lengthy email correspondance. Upon checkout, you will receive a url link that will allow you to determine at your own convenience if your item is still pending (in which case the item may be on backorder), approved and cued for shipping or completed which means it has been shipped. If your item was cancelled, it's usually because it is no longer available. In most instances, we will notify you by email if your order has been cancelled, but we do not always rely on email because of spam filters and if we have a high volume of orders. Please check your account online, but feel free to email us if you have a problem accessing your account.If you purchase an item by credit card and then cancel before processing, please email us so that we can assure that your account is credited.

Problems with your order such as mixing discounts and specials (only one special, freebie or discount per order) or denial of credit card may also result in cancellation, but in most instances we'll let you know the problem. Please note that emails regarding questions other than status get top priority.

Delivery
If you have a "ship by" date, please indicate that date in the comment section of your order and confirm that date with us in an email the date of your order. Please note, we cannot accommodate any ship by dates less than five days of the date of your order. If we cannot ship by that date and you wish to cancel, you will not incur any restocking fee and will be fully refunded if your card was charged. (See details above).

We process each order manually and note comments on your order. We cannot accommodate specific delivery instructions, e.g. leave on the front porch, because we can determine the method of shipping, not the delivery. You need to leave such messages for your local carrier. The comment section is a good place to note when you might need the item or if you would like insurance, for which we will bill you separately. We will in most instances update your status to approved within 48 hours of your order. This indicates that processing has commenced. Please note, our business days are M to F excluding Public and Jewish Holidays. Please email us if you need to know these dates. Online account status checking, however, allows you to access your account and order status 24/7. Please note..holiday periods are our busiest time and processing time may take longer as our regular shipping times are suspended. If you have urgent shipping needs or a deadline, please contact us to enquire about expedited shipping or whether we can advance your order. (See above).

Pet Apparel, Toys and Jewelry--Safety First
Your pets are like small children in many ways. We do not recommend leaving animals unattended with ANY articles of clothing, jewelry, toys or with hats on. It's possible that they can snag clothing or jewelry on something and cannot get free. Most, if not all of our jewelry is decorative, so you should not leave your pet unattended while they are wearing necklaces or other jewelry. Unless otherwise expressly stated, you should assume all clothing and boots are for novelty purposes only. You also have to watch how they play with certain toys. If they tear them apart, these toys must be removed permanently. Your pet should not play with old toys. It's the same reason we caution against leaving plastic bags lying around. These seem to be an attraction for pets and their legs can get tangled in the handles. If you do leave your pet with a purchase while unattended, please know that you do so at your own risk and that of your pets.

Pet Products--Sizes
We recommend that you make your selection carefully or contact us for additional information if you are unsure of the correct size for your purchase. We don't recommend specific sizes because we cannot guarantee the measurements of your pet and the size of individual pets of even the same breed vary, but we are happy to supply the manufacturer information so you can make a decision.

As a general rule, refer to the size chart for a specific item and the dimensions of the product. None of our items sold indicate size by weight, for instance. Particularly with respect to pet carriers or car seats, the weight indicates the "give" in the fabric for certain weights. It does not determine fit. The dimensions provide the best guide. The customer is ultimately responsible for selecting the appropriate size for their pet. We strongly encourage you to write us prior to purchase if you need more specific information.

Please note, where sizing information is given for breeds, this is an estimate since individual pets will differ. Refer to our measuring guide to assist you in finding the correct size or email us prior to purchase with your pet's full measurements in which case we will try to assist with general information provided by an individual manufacturer based on the measurements you provide. We encourage customers to contact us prior to purchase with any questions they may have regarding fit or returns. We are happy to help and provide you with manufacturer recommendations, other customer experiences with the item you wish to purchase or specifics regarding the return policy with respect to your intended purchase.

For Collars in particular, the smallest sizes of a particular item may not have all the features of the larger sizes to accommodate fit. E.g. fewer jewels, slightly different shape, buckle placement. This is especially true of x-small to xxx-sizes, 6 to 10 inches. Please ask if you are unsure about your item or the information seems insufficient.

For Pet Carriers in particular, soft carriers are notoriously difficult to size exactly. They are not made from cookie cutter molds and the dimensions are not exact for each. They may vary within a few inches because of the fabric. E.g. They do not stand at a certain height because they do not have the reinforced framing of hard pet carriers. This give is one of the reasons certain carriers have some flexibility for airline travel and fitting under the passenger seat. Please ask prior to purchase if you are unsure about your item or the information seems insufficient especially if your pet is of borderline size compared to the given dimensions. We do not provide refunds. Store credit or exchange only.

For Airline Approved Pet Carriers Please Read: Be advised, each airline has its own requirements for travel with pets. We provide the dimensions of our carriers so you can check to see if they are within a specific airline carrier's guidelines. While small dogs are usually ok to travel by plane in a tote, the carriers we specify as Airline Approved will fit comfortably under the seat in most cabins. We have tried to provide the dimensions in most cases so that you can compare them to those required by the airlines. The limit for the large sized carriers for cabins is approximately 23 pounds. The dimensions of your dog may make a difference. Don't forget to check that you have a reservation for your pet before you fly and check that the dimensions are ok for your plane and flight. See more information here CLICK HERE FOR MORE AIRLINE APPROVED CARRIER INFORMATION

Prices
Please note that cached pages on the internet may not reflect accurate pricing. Where sale items are indicated, they may not reflect the larger sizes of many items which customarily higher for many items of clothing and some pet carriers. Prices shown reflect the price for the smaller size if more than one size or variant is indicated.

Signature
In most instances, you will be required to sign for acceptance of purchases. Please arrange for someone on hand to accept delivery of your order.

Sales Tax
HandsnPaws collects 6 % sales tax for items shipped to New Jersey. Please note that Canadian customers must pay the shipper directly for all applicable taxes, customs and import duties of the destination country.

Insurance
Please note, we are not responsible for packages once shipped. We supply tracking information upon request for domestic orders, but this is not insurance. If your package is lost, you need to contact USPS if the item was sent priority mail or UPS. We ship all items with delivery confirmation. The items you purchase are not automatically insured (unless shipped via UPS). If you would like your item insured, you need to indicate in the comment section of your order and we will add the appropriate charge. There is no additional fee for insurance for items shipped via UPS ground under $100. Feel free to contact us prior to placing your order if you would like to verify whether your item will be shipped UPS or USPS or to notify us if you have a preference.

Delivery Instructions
Please don't tell us where to leave the package at your house, leave a key under the mat or check round the back. We hand items over to your local carrier. If you have specific instructions, you may want to leave them at your local postoffice. We regret, we are not able to accommodate any such instructions.

Undelivered Items/Shipping Address/Methods of Shipping
Items returned to us because they could not be delivered by the post office using the address you supplied will be processed as returns with the appropriate restocking fee. Customer is responsible for providing an address that can receive packages. No P.O. Boxes please. We ship using USPS Priority Mail, USPS First Class, or UPS unless otherwise noted. Your shipping/tracking information will indicate the carrier used to ship your item. If you have restrictions regarding your address, you should provide an alternate address for receiving packages.

Coupons, Discounts, Gift Certificates and Free Gifts

We have various free gift offers, gift certificates, discounts and coupons offered throughout the year. All of these offers are available via a coupon except for the gift certificate supplied via email link or directly onsite via a coupon that must be added to your shopping cart to take effect. Please note that the coupon cannot be activated any other way and we do not add coupons retroactively. Coupons received by mail must be added to future orders. In other words, if your coupon is not in your shopping cart, you do not have the applicable offer or discount. Limit one coupon per order.

Coupon Restrictions

• Coupons are not transferable.
• Coupons cannot be combined with other coupons or discount/sales items.
  
• Coupons can only be used once and cannot be used on subsequent orders.
• Void where prohibited.
• No cash or credit back.
• Coupons cannot be used with store credit coupons or for exchanges.
• Coupons cannot be added to your cart retroactively. They must be in your shopping cart to take effect at the time you place your order.
• Make sure your coupon is not expired. Expired coupons are not valid.
• Tax, shipping and handling are not included in any minimum purchase requirement.
• Coupons are not valid on previous purchases.
• Limit one per customer.
• Not valid on gift certificates.
• Coupon is automatically invalidated if coupon order is cancelled. (i.e. If you received a coupon with shipping notice and order is then cancelled). Customer will receive a substitute coupon for use with out of stock notice.
• All sales/coupon purchases are final. Sorry. No returns.
• Coupons valid for instore/available items only. No rainchecks for canceled orders. If an item is out of stock Customer will receive a substitute item of equal or greater value or a $5 gift certificate in their out of stock notice for one or more items that are out of stock or if the order is canceled by the store because items are not available. Coupons are not honored if orders are canceled by the customer or by the store for non-compliance with terms of service or non-payment. Quantities of free or discounted gifts are limited.
• Sorry. Use of this coupon is restricted to US & Canadian residents only. If you are outside the US, please email for a different coupon.
• We reserve the right to reject orders that use a coupon code obtained from a bulletin board or other Internet site or in violation of any of our coupon restrictions.

If you received a Gift Certificate, it must be used by the expiration date on the certificate. Each Certificate has a coupon code that must be entered in the comment section of your order during checkout. Gift Certificates may only be used once. Please take proper care of your Gift Certificate because it is like cash. We cannot provide a substitute if it is lost. Gift amounts are deducted after purchase. Gift Certificates may not be combined with coupon purchases. Please contact us if you have questions.

Your total is adjusted after your purchase and you will receive an updated invoice. Only the recipient indicated in the Recipient Line on the coupon may use the gift certificate.

Please take care of your Gift Certificate and treat it like its money equivalent. Unfortunately, we cannot replaced lost or damaged Gift Certificates.

If you would like to purchase a Gift Certificate for someone else, you may do so online as a regular purchase searching for Certificate or looking for the Gift Certificate selection under Gifts. Indicate the name of the recipient in the checkout box and provide that person with the instructions for use subsequent to purchase.

Customer Contact Information
Customer is responsible for providing a valid shipping address, i.e. one that is recognized as valid by USPS at www.USPS.com. In addition, Customer must supply valid email address to which it can receive email sent by us. We are not responsible for communications you do not receive if your email address is incorrect, your mailbox is full or if you have a filter that will not accept email sent to us. In that case, you must contact us if you want confirmation that your order has been processed or shipped or log into your account for status confirmation.

General
We do not provide shipping to APO/FPO or to International destinations other than Canada, UK, Western Europe or Australia at this time unless on a case by case basis. No P.O. Boxes please.

We import many of our items and sometimes deliver from different warehouses which accounts for the difference in times. We also favor unique items made by small vendors and home businesses which offers you variety, but may add a little processing time. On orders that require engraving please add another (3) business days. If there are more than 3 items to be engraved please add (4) two business days. If we ship via USPS, you will receive an email notification that your order has been shipped. Tracking numbers will be provided for your reference upon request. HandsnPaws will do what it can to help you track your package, however we are not responsible for your lost or delayed package once the package has been delivered to the carrier. If you are concerned about breakages...a rarity for us...you should indicate on your order that you would like insurance. We will bill you separately for the insurance.

Shipping & Handling
Customers should note that "postage" i.e. the stamp that may appear on the item shipped upon arrival is different from "Shipping & Handling " which is assessed during checkout. S&H includes processing and transaction fees incurred by the company in any transaction regardless of amount and is not mere postage. It also covers the cost of delivering a package to a carrier, the cost of the packaging and may also include importing or special delivery charges in transferring the items to our warehouse. This charge may vary depending on the location of the customer or the origination point of the item being made. If a customer would like to know the specific S&H charge on a purchase they can enter their zip code in their shopping cart prior to checkout for the final cost which will allow the customer to evaluate their total cost.

Shipping Charges
While some stores prefer to roll their fees, costs, shipping and handling charges into their item prices, and appeal to purchasers with a flat fee or free shipping, we try to keep our prices as low as we can and have separate shipping, handling and processing fees that vary depending on the weight of the items, order value, the number of items and the location of the customer. On average, for domestic orders that total 1lb or under in weight the S&H charge is $6.60 to $10. For orders that contain multiple items or heavy items the S&H for domestic orders doesn't usually total more than $18 to $20 on average. Some purchases may result in higher S&H to accommodate multiple or heavy items. If you believe your S&H is unusually high for your order, by all means email us using the contact page for a review and adjustment, as appropriate.

Methods of Payment

Gift Certificates
Partial credit is not offered for unused portions of gift certificates or coupons. They cannot be used with other offers or coupons and must be used within the posted expiration date in accordance with any restrictions provided when they were issued or within the coupon.

Out of Stock
Some of our items are so popular that we occasionally run out of stock before we can post the information to our website. Your online account will show the item as pending or cancelled if it has been discontined or will not be available. We will attempt to notify you, but please be aware, that in some instances, we are not aware that an item is on backorder until we receive a shipment from a designer or manufacturer. You may want to check your account online or email us if you have a question about your order's status.

If you order several items and only part of your order is available, we ship what is in stock unless you indicate in the comment section of your order that you wish us to ship your order in its entirety. If you omit this information, please email us on the date of your order so we are aware. Your order will be given priority if you wish to reorder regardless of your shipping selection if the item is again in stock. Please note that prices are subject to change without notice for new orders and are based on the current website listing.

Non-Business Days 2008-9
Please email us for an updated list. Some of these dates are:

Sale Items
Purchases of Sale or discount items are final.

Shipping Costs For Certain Residents
East Coast Residents, NJ,MD,NY,RI, PA, DC, VT, VA and PA Residents and/or Residents with Zip Code Prefixes may incur $1.00 to $2.50 additional shipping costs on some orders. Hawaiian, Virgin Islands, Alaska and PR residents may receive additional notice of shipping fees and/or incur additional shipping. Please feel free to contact us prior to your order or make a notification on your invoice if you believe an adjustment is in order. Please note, some of our products are not available for delivery to a P.O. Box, APO/FPO Box, or for residences in PR, VI, HI or AK or Overseas, Canada/UK. If your US address is in PR, VI, HI or AK, we ship via USPS unless you request UPS prior to your order or on your order confirmation. Please note, there are additional S&H for UPS delivery to these locations.

International Shipping
At this time we ship only to Canada, UK, Western Europe, New Zealand and Australia. Please be aware that international shipments are sometimes delayed by customs inspections. Please allow 1 to 3 weeks additional transit time. International customers are responsible for paying any customs and import duties or additional freight for tracking. We only ship international orders using USPS services or UPS if you are in Canada. Please note, HandsNpaws does not collect any such fees and has no control over their assessment. You may want to contact your local commerce authorities or customs office for additional information. Please make sure that you select the appropriate shipping selection for your shipping destination. E.g. UK shipping for UK residents. Orders with wrong shipping destinations are automatically cancelled.

Site Terms
We reserve the right not to conduct a transaction with a customer. The policies expressed on this site, including, but not limited to the shipping information, the refund and privacy information together with any other information regarding transactions are the rules that govern use of any Sophistication Alley Ltd. Site (the "Terms"). "Site" refers collectively to any Sophistication Alley Ltd. Site including www.HandsNpaws.com or www.SundayColors.com. By using the Site, you agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. Sophistication Alley Ltd. reserves the right to change these Terms at any time, effective immediately upon posting on the Site. If you do not agree to be bound by these Terms, please do not use the Site. HandsNpaws.com/Sophistication Alley Ltd. may release user information about you if required by law or subpoena, if part of a legal dispute with HandsNpaws.com/Sophistication Alley Ltd or if the information is necessary or appropriate to release, in our opinion,to address an unlawful, harassing or harmful activity. In the event of harassing behavior, we reserve the right to use your email address to respond to threatening or harassing behavior on our site.

While HandsNpaws.com/Sophistication Alley Ltd uses reasonable efforts to include accurate and up-to-date information on the Site, HandsNpaws.com/Sophistication Alley Ltd makes no warranties or representations as to its accuracy. HandsNpaws.com/Sophistication Alley Ltd assumes no liability or responsibility for any errors or omissions in the content on the Site.

Important Disclaimers HandsNpaws.com/Sophistication Alley Ltd disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. HandsNpaws.com/Sophistication Alley Ltd will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, punitive and consequential damages.
If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed by the laws of the State of Arizona without regard to its conflict of law provisions. You agree to personal jurisdiction by and venue in the state and federal courts of the State of Arizona.

Collection Activity
HandsNpaws.com/Sophistication Alley Ltd reserves the right to pursue collection activity for uncollected fees or unreturned merchandise, shipping costs or other amounts owed. If collection is initiated, all costs of collection are payable by the debtee/customer including interest.

Contact Us. If you have questions about these Terms or want to contact us for any reason you may do so by using the Contact Us link above.