If you need to contact us outside of these times, please send an email using the form below or the HELP DESK and remember your order number in the subject header. If you get our answering service, they can only take a message if you provide an email address. They cannot answer questions about your order. Sorry, we cannot take phone orders for overseas customers. Please use our online ordering.

Phone Line: 602-956-1160 ==Phone Orders Only. Reps do not have access to Account Info.

(You may have to wait a few minutes during periods of high volume calls)

Your Account Information
Please note, for security reasons, we cannot accept communication from anyone other than the person who set up the account and from the original email address. Thank you.

Please note, for phone orders, we do need your email address to process the order. Rest assured, we NEVER sell or rent these addresses. They are used to send you notices regarding your order e.g. shipping or backorder notifications. You have to actively sign up to be on our subscriber mailing list and even then, only our company sends you the offers you select and you can cancel at anytime. If you are still nervous about supplying email, we recommend that you get a free email account e.g. with yahoo or hotmail for the purpose of notifications only when you shop online. Sorry, if you don't supply email or have a call blocker on your line, you reduce the chances of a callback from one of our reps.

Correspondence
Send to: Sophistication Alley Ltd
3219 EAST CAMELBACK ROAD; #824
PHOENIX, AZ 85018

Please email information regarding product submissions prior to sending.

Order Status
If you are contacting us about the status of your order, please check the status update page first by logging into your account. Additional inquiries regarding your order should include your order number in the subject header of your email so that it is not removed by our spam filters. This enables us to respond to you more quickly.

Non-Business Days
We regret, we are not available all major national and religious holidays or Saturdays to respond to your queries, but we will make every effort to respond after these times. Check our TERMS OF SERVICE page for Non-Business days. We are not available by phone on Fridays and Weekends. Please use email or the HELP desk.

Returns
If you are contacting us about a return, remember to email us for an RMA number and state the reason for your return before you send your return or you may invalidate your return.

Contacting Us
We encourage you to contact us before making your purchase if you have any questions. E-mail is usually the most expedient way to contact us using the form below. A customer service representative will try to respond to your request the same day. You can also try us by phone, but that has a longer turn around time. If you don't hear from us, please follow up by email. Please note, email and phone conversations are not considered confidential communication. Please do not put private information e.g. credit card information in your emails to us. Communications over the Internet are not considered secure. Don't forget to put your Order Number in the subject line of any communication if you have placed an order so that we can provide you with the best service. Many of our emails are lost to spam without an order number.

Ordering Options